1/20/2024 0 Comments Make picture tiles in publisher![]() ![]() That’s one reason why he is rarely ever told his prices are too high. The relationships he has developed with his suppliers allow him to pass discounts he receives along to his clients. “Strong relationships are the key to having a successful business in the North Country,” Bruno noted. Also, he does not start a job before 8 a.m. Since he relies on word of mouth for much of his business, Bruno carefully guards his reputation of being neat and clean and vacuuming before he leaves the job each day. Thankfully his other clients were understanding and he was able to complete the job the day before they welcomed their baby into the world. One family was expecting a child soon and was hoping to have the bathroom done before the baby was born. When the materials for some of his pending jobs arrived all at once he had to prioritize which ones to do first. During the pandemic, there was a disruption in the supply chain, but he found that its primary impact was on plumbing equipment - especially tubs - since manufacturers experienced a worker shortage. Making sure he has all the materials he needs before starting a job helps Bruno avoid delays. He explained, “I can complete a bathroom remodel in 10 days tops.” He is mindful of a family’s dynamics and does not mind putting in extra time to make sure the job is done as quickly as possible. Most people are still living in their homes while Bruno works his magic and therefore need the bathroom fixed as soon as possible. His work ethic is something he takes seriously - even working on Saturdays as long as it is not hunting season. Since he works nine-to- ten-hour days, he can often do a job almost a full week faster than other contractors. ![]() One way Bruno’s Custom Tile Works stands out is how quickly he is able to complete jobs. A true community man, he spoke glowingly of the small town he calls home and how supportive people have been, “If I do a job for a teacher, all of a sudden I have ten teachers calling me,” he said proudly. In years past he coached wrestling at Peru Central School, but going to practice at three in the afternoon interfered with his business commitments. A lifelong resident of Peru, he is currently a Town Councilman. Now he relies on Facebook along with client recommendations. Word of mouth was originally how Bruno attracted new clients. He usually has six or seven contracts pending - the most he likes to handle at one time - but he never turns down a job as long as the client is willing to wait. ![]() He’s a busy man, starting a new job every 10 days, sometimes even every seven. Customers often show Kregg pictures of remodels they have found on Pinterest and he is more than willing to help them make the picture a reality.īruno is truly a one-man show, which is convenient considering how small most bathrooms are. “It was a pretty good choice,” he reflected.īruno does electrical, plumbing and tiling work for bathroom and kitchen remodels including backsplashes, and also does an occasionally fireplace. ![]() He was already tiling part time and made the decision to make his efforts full time. Bruno opened Bruno’s Custom Tile Works 16 years ago during a rainy summer when his painting business was suffering. When that happened it often meant a phone call to Kregg Bruno. During the pandemic, many people took a look at their old bathrooms and kitchens and decided it was time for a change. ![]()
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